Cancellation & Refund Policy

Understanding our policies on cancellations and refunds.

Subscription-Based Services

Our ERP software is offered on an annual subscription basis. Access to the platform is provided according to the plan you choose.

Refund Policy

Refunds apply only if all of the following conditions are met:

  • You purchased a subscription and notified us in writing within 7 days of the initial purchase.
  • The software has not been customized or integrated based on your school's requirements.
  • There is a valid reason for dissatisfaction (for example, a significant functionality failure not resolved within 7 days).

  • Setup / Onboarding fees
  • Custom development or integration services
  • Payments for training, data migration, or consultancy
  • Renewal payments or pro-rated monthly usage

Cancellation Policy

a. Annual Subscriptions
  • Cancellation requests within the first 7 days may be eligible for a partial refund (subject to the eligibility terms above).
  • No refunds will be issued for cancellations made after 7 days of purchase.
  • You may cancel auto-renewal at any time before the renewal date.

How to Request a Refund or Cancellation

To request a refund or cancel your subscription, contact our support team with the details below:

Please include your school name, account ID, purchase date, and the reason for the request.

Processing Time

  • Refunds (if approved) will be processed within 7–10 business days.
  • The refunded amount will be credited back to the original payment method.

Policy Changes

We reserve the right to modify this policy at any time. Updates will be published on our website and communicated via email when necessary.

Last Updated: October 04, 2025